Terms & Conditions

Berdi provides our customers with products and services subject to the following terms and conditions.

We would like to give you the best possible customer service so please familiarise yourself with the Returns, Shipping, Payment Options and Privacy Policy.

By accessing our online store you are acknowledging that you have read, understood and accepted, without limitation or qualifications, and are bound to the Terms and Conditions.

Shipping

Flat rate $10 postage Australia wide

New Zealand $20

Everywhere else $30

Free shipping for sales over $90

Free shipping for gift vouchers

All packages will be tracked with a consignment number, sent to your email for your tracking purposes.

Payment options

Payment can be made by using Mastercard or Visa. PayPal compatibility coming soon.

Returns & exchanges

If the items you received were incorrect or faulty we're happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us at contactus@berdi.com.au within 7 days of receiving your order, so that we can make the necessary arrangements.

If you change your mind on the items you ordered please send us an email at contactus@berdi.com.au to let us know what the problem is, from there we will ask you to send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).

To return your items please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first as this will help us help you and all of our customers in the future.

You'll then need to send the products to us:

Berdi

Shop 10/111 Pakington st

Geelong West, VIC 3218

Please note that your return must be sent back within 30 days of the order date and be received by us in the same condition as you received them.

Privacy policy

Berdi ensures that we respect the personal information you have provided us when you access and use our website and abide by the appropriate privacy standards.

Personal details such as your name, email address and contact details will be collected.

We ensure you that all information given to us from our customers are not shared or sold to any third parties.

The security of your personal information is important to us. While we exercise appropriate care in relation to the security of your personal information, no data transmission over the internet can be guaranteed to be completely secure. Berdi do not warrant the security of any personal information transmitted to us over the internet and you do so at your own risk.